Mediation, Conflict Resolution, and Negotiation Services

Comprehensive Conflict Management Services

At Negocio, led by Stephen Lancken, we offer a comprehensive range of conflict management services tailored to meet the needs of our clients. It’s how well you prepare for, mediate, and negotiate conflict that determines what outcomes you achieve and how quickly you can move forward. The starting point is choosing the best conflict resolution process.

At Negocio, our experts specialise in the triage of conflicts, ensuring the most effective use of resources in conflict management. Our experts will speak to those involved and advise on the best way to resolve your disputes.

Mediation of Commercial Disputes and Litigation

Commercial disputes can be costly, time-consuming and damaging to business relationships. Steve Lancken bring four decades of experience helping businesses, professionals and organisations resolve disputes efficiently through mediation. Using an interest-based approach, they help parties move beyond entrenched positions to find practical, commercially sound outcomes that avoid the uncertainty and expense of litigation wherever possible.

Mediation of Disputes About Wills and Estates

Disputes over wills and estates often involve complex legal issues alongside deeply personal family relationships. Negocio provides a confidential and respectful mediation process that enables families to have constructive conversations, explore options and work towards mutually acceptable outcomes. Our focus is on resolving disputes with sensitivity while preserving relationships wherever possible.

Mediation of Insurance and Personal Injury Claims

Negocio has extensive experience mediating insurance and personal injury disputes, including workers compensation, public liability, professional negligence and insurance coverage matters. With more than 45 years' experience in personal injury litigation, Steve Lancken has acted for both insurers and claimants across a broad range of disputes, giving him a deep understanding of the legal, commercial and personal issues involved. He has particular expertise in professional negligence claims, especially those involving medical practitioners and lawyers, and continues to serve as a mediator with the Personal Injury Commission. Drawing on this breadth of experience, Steve helps parties navigate complex disputes and work towards practical, timely and mutually acceptable outcomes.

Assessment and Mediation of Legal Costs Disputes

Steve Lancken is one of New South Wales' most experienced legal costs practitioners, having been appointed as a Costs Assessor by the Chief Justice of NSW since 1994. He is regularly engaged to mediate legal costs disputes and to provide independent advice, expert opinions and reports on legal costs matters. Drawing on decades of specialised experience, Negocio helps parties understand the issues in dispute, evaluate their options and work towards fair, practical and cost-effective resolutions.

Facilitation of Difficult Conversations

Not every conflict requires formal mediation. Sometimes what people need is a safe, structured conversation guided by an experienced facilitator. Whether the issue involves workplace relationships, leadership, governance or sensitive organisational matters, we help participants communicate openly, rebuild understanding and work collaboratively towards positive outcomes.

Team Conflict Resolution

Conflict within teams can affect morale, productivity and organisational culture. Steve Lancken works with leadership teams, boards, executive groups and work teams to identify the underlying causes of conflict, improve communication and restore effective working relationships. Through facilitated conversations and collaborative problem-solving, Stephen help teams move forward with greater trust, clarity and shared purpose.