WELCOME TO RIGHT MEDIATOR  

I am excited to launch Right Mediator, a service for clients that I have been considering for some years.

You have known me as a mediator since 1999 when I left the practice of law to practice mediation full time.

Over the years I have pondered how I can champion the incredible diversity of experiences and backgrounds of the exceptional mediators available in Australia. Right Mediator is one way that I can recommend people with great skill, patience and experience who you may not have heard about.

I know the people featured on this page as the Right Mediators.  If I am not the Right Mediator for you I recommend that you consider their profiles next time you are looking to engage a mediator.


Steve Lancken BALLB MPACS
Distinguished Fellow IAM
NMAS Accredited LEADING Mediator

Steve Lancken
I am a full-time mediator and tribunal member since 1999.

As one of Australia’s most experienced practitioners of mediation, negotiation and
facilitation I have also held teaching appointments at UNSW, AGSM, Sydney University, UTS and the College of Law.

Specialties
Commercial mediation
Insurance
Insolvency
Injury claims
Property and building

Lynette Edwards

Lynette is an experienced Dispute Resolution Practitioner with a background in counselling
Lynette commenced her mediation career under the guidance and mentorship of Steve Lancken, while working with him at Negocio Resolutions. 

She then operated her own practice supporting businesses, workplaces and individuals, covering a wide range of industries.

Over 2,000 matters later she specializes in workplace and commercial mediations; conflict management coaching and training.

She has worked across government, private sector and the not-for-profit sector.

Lynette will partner with your business to develop a customised proposal for your business needs.

Specialties
Small Business Disputes
Workplace Conflict
Conflict Coaching 
Workplace culture reviews

Visit resolutionwise.com.au
or email Lynette on lynette.edwards@resolutionwise.com.au

Ben Lee

‍ ‍Ben’s mediation practice applies a rare combination of high-stakes international negotiation, conflict resolution and crisis management expertise.

An international lawyer, Ben’s peacebuilding career – including as a United Nations investigator in conflict zones and as a multilateral negotiator for Australia – has taken him to dozens of countries. He has been a professional trainer for the UN, the Diplomacy Training Program, the Geneva Academy, and numerous universities.

Ben draws from these experiences when supporting his clients to resolve disputes in trauma-informed and durable ways. He is particularly adept at navigating complex and protracted matters and guiding sensitive conversations. Ben’s mediation packages are tailored to the needs of his clients and the particular characteristics of each dispute.

‍Specialties
Commercial Disputes
Institutional Disputes and Workplace Conflict
Injury Claims
For-Purpose Organisations

Visit LEEADV.com
and contact Ben on lee.adv@proton.me.

‍ ‍

Julie Robb

Julie is a commercial dispute resolution practitioner with over 35 years’ experience.

As a solicitor specialist in intellectual property, Julie engaged in the mediation of a wide range of commercial disputes on behalf of her clients. While practising as a solicitor, she was accredited as a mediator in 1989 (a qualification she refreshed in 2021), designed a mediation scheme in the community legal sector and co-founded a bespoke mediation venue and service in the Sydney CBD.

Julie continues to provide intellectual property legal advisory services. As a disputes resolution practitioner, she consults to a specialist workplace complaints platform, is an Adjunct Lecturer in Negotiation and Dispute Resolution at the College of Law and is Deputy Chair of the ADR Committee of the Law Society of New South Wales. 

As a mediator, Julie draws on her decades of experience as an advisor in contentious legal matters to help parties navigate through conflict and create positive outcomes that preserve, rather than destroy, relationships.

In 2026, Julie was awarded ADR Practitioner of the Year by the Australian Disputes Centre.

‍Specialties
Intellectual Property
Governance
Commercial Disputes
Workplace Conflict
‍ ‍

Right Mediator Promises and Qualifications

The Right Mediator is accredited under AMDRAS

1.    The Right Mediator brings all their lived and learned experience to their work and welcomes feedback about their services

2.     The Right Mediator is a member of Resolution Institute and subscribes to the Resolution Institute’s complaints handling processes

3.      The Right Mediator will not accept work for which they are not qualified and will direct you to an appropriate mediator for your dispute

4.      The Right Mediator will not charge for a preliminary conversation to determine if your conflict is suitable for mediation and that they are
the right mediator

5.      The Right Mediator is an expert at supporting caring, focused and collaborative conversations that offer the best chance to reach an agreement

6.      The Right Mediator understands litigation and tribunal processes and has excellent negotiation skills

7.      The Right Mediator has a repertoire of skills that they apply appropriately to offer the best chance to reach an agreement

8.       The Right Mediator is impartial and will not accept work if they have a conflict

9.       The Right Mediator is transparent when it comes to their fees and the costs of a mediation

10.     The Right Mediator offers their services pro bono through Voluntas

11.     The Right Mediator supports the next generation of Mediators, working with universities and institutions to support students to develop skills

12.     The Right Mediator is a good listener

13.     The Right Mediator is a person, just like you!

Right Mediator fees are based on the following indicative hourly rates (including GST)

The Right Mediator will offer you fixed fee “packages” that include all preparation for the mediation.

The Right Mediator does not charge you for an initial conversation to determine if your conflict is suitable for mediation and that they are the right mediator

Fees do not include expenses such as the following that will be paid separately –

•             Room hire
•             Travel costs (for mediations outside Sydney)

The Right Mediator will issue an invoice for the full amount before the day of a mediation.

Special Circumstances
The Right Mediator will be prepared to negotiate fees in special circumstances such as financial hardship or disputes in lower courts where the fees quoted above are not proportionate to the amount in dispute.

Cancellation  
Cancellation fees may apply if a mediation is cancelled after it has been booked:
If cancelled between 4 weeks and 2 weeks prior to the date of the mediation, the fee will be half the rate If cancelled within 2 weeks of the date of the mediation, the full fee will apply.

Payment
The Right Mediator requests that payment be made or arrangements for payment be agreed BEFORE the date of the mediation. We accept payment through direct deposit.

ROOM HIRE

The following locations in Sydney are suggested: 

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